Resultados de Business Intelligence nos indicadores de uma Telecom

Abstract

Business Intelligence (BI) in an organization defines the corporate context of how information is viewed by all people at all levels of an organization. Centrally managed and safe, a BI organizational supports the corporate strategic planning and providing a single consistent view of information and key performance indicators. For broad adoption, BI organizational needs to support business processes as part of the structure of works by people daily, and the integration of large amounts of data over time, allow the managers and the most important decision makers, the faster and easier management of business-critical information, and identifying the most important trends taking place in the company thus obtaining a competitive advantage over other companies that do not have this technology. This paper examines the application of business intelligence for operational management and implementation of analysis and results by business segment of Telecom and application performance data submitted to regulators, controllers and its shareholders. The research method will be used by consulting the documentation and interviews with users and managers of certain areas of the company and with the areas of business and technology