Processo pessoal de trabalho: um estudo comparativo entre processos controlados e não controlados em desenvolvimento de software

Abstract

Personal work processes are the processes that people use to accomplish the tasks daily. These processes can be controlled and uncontrolled. Controlled processes are processes that have well-defined steps and also have a concern to document and record every step of the activity development process. These controls are useful for the professional and for the company. The professional can identify events that are reducing their productivity and the company get real data that can help in decision making and even perhaps can be used to create a detailed knowledge base. Uncontrolled processes are processes that do not bother to control the steps that the professional will use to develop their tasks, requires neither detailed record documentation from what was done, and is more focused on the final result. This type of process makes the professional more freedom of execution that favor this way activities that have creativity an important factor in the task by hand. While the controlled processes look for professional impersonally, processes uncontrolled tend to use mechanisms that favor the professional motivation, and believe that, through this professional productivity factor will be satisfactory. Both companies and professionals have different characteristics and therefore there is no ideal process that fits all companies, each case must be analyzed with caution and some aspects are very important in this choice. In this sense , some professionals were interviewed in order to identify the main aspects of the selection process of personal work process used by the company and thus was created a questionnaire that can be used to guide the company through this decision, the application and analysis of the final questionnaire resulted in the finding that personal work processes can be used independent or in a complementary manner depending on the objectives to be reached