Serviço Social e os gêneros do discurso: a linguagem como mediação do trabalho do/a assistente social

Abstract

The present dissertation had as main objective to propose a reflection about the language used by the Social Worker as one of the expressions linked to the professional identity in its historical conception, in the theoretical-methodological, technical-operative and ethical-political dimensions, present in the socio-institutional routine. Addressing this theme made it possible to understand the professional / user versus user relationship, constructed through the modus vivendi of the interviewed subjects and their experiences, which permeate the professional action of the social worker carried out in the daily life of socio-institutional spaces, in which language is a mediation fundamental. The understanding of Language in this research is given by the discursive communication in the social relations that permeate professional and personal experiences, so that the interaction of the subjects surpasses the limits of speech and writing in the daily life and work that results in social and professional relationships . It is a qualitative research that had Oral History as a methodology which, through interviews with the subjects in the investigation, that made it possible to relate the historicity that permeates social and professional relations in the context of the capitalist production mode, to which it reverberates in the daily work of social workers and users of public policies. The research is based on the professional relationship as well as the interaction between social worker and user at the Social Assistance Reference Center -CRAS. since, the daily life of the social worker in the institutions suggests the quantification of the demands, which consequently implies the materialization of the theory in the practical actions of the Social Service professional, who sometimes acts against social rights when using conservative practices , often expressed in their communication with users. This contradiction appears during the interviews pointing out the challenge of the social worker in mediating the conflicts inherent in the capitalist system, creating mediation strategies that allow him to correspond to the socio-institutional interests while seeking to respond to the demands presented by users in a manner consistent with the project political ethics of the profession