Vícios do serviço bancário e a responsabilidade dos bancos

Abstract

The general objective of the study was to analyze the vices of the banking service and the responsibility of banks towards their customers. Specifically, it intends to identify the most common vices of the banking service, including service failures, undue charges, inadequate rmation, among others; assess the responsibility of banks in the face of banking service defects, considering current legislation, risprudence and ethical principles; investigate the financial, emotional and social consequences faced by customers due to banking ddictions; examine the measures adopted by banks to prevent and correct defects in the banking service, such as complaint channels, ombudsman and financial education programs; propose strategies and best practices to improve the quality of banking services, with a view to customer satisfaction and protection. This study will be conducted through a comprehensive literature review, analyzing current egislation, jurisprudence and academic literature related to the subject. Relevant court cases involving defects in the banking service and the liability of banks will be considered. With the result of this study, it was possible to conclude that the supplier, in any case, has the ommitment to adequately inform consumers about the risks to health or even the safety caused by its products or services, because if they do not do so, they may be liable for the damages caused by information defects, regardless of whether or not they operated at fault