Preservação e valorização da face em entrevistas do NURC/SP: alguns aspectos da cortesia verbal

Abstract

Our research is part of general studies about oral language. As we deal with courtesy theme, we focus interpersonal relation that is stablished in every face-to-face interaction. Our general purpose is the analysis of linguistic strategies that express courtesy. We examine a specific type of conversation: the interviews of NURC/SP (Projeto de Estudo da Norma Linguística Urbana Culta de São Paulo). Our theorical support is based on studies that come from Conversation Analysis (Marcuschi, 2003); Kerbrat-Orecchini (2006) and Pragmatics area (Brown e Levinson, 1987); (Bravo, 2004a, 2004b e 2005). We also refer to Goffman s (1967) studies wich ones are part of general researches about faceto- face interaction. We characterize the enterviews that are our object of analysis as institutionalized encounters, since they have specific purposes and their contexts or situation of production are governed by rules that are convencionally accepted. Courtesy is a phenomena that may guarantee a development of a harmonious interaction. This phenomena can be expressed by acts that protect and flatter interlocutor s faces. In our analysis, we demonstrate that courtesy manifestations, in NURC/SP interviews, are appropriated to contextual elements of these interactions. They also contribute to guarantee that the interviews reach their aims successfully